Terms of Service

1. About Carneo and these terms

These terms of service apply when you use Carneo's website and car-selling help service. The service is provided by Carneo Labs AB (corporate ID 559587-6250), c/o Epicenter, Malmskillnadsgatan 44 a, 111 57 Stockholm.

You must be at least 18 years old to use the service, or have your guardian's consent.

By using the service you accept these terms. If you do not accept them, do not use the service.

2. How the service works

You contact Carneo by text message and tell us about the car you want to sell. Caroline is Carneo's AI guide. Every reply you receive is written or reviewed by someone on our team before it is sent, even when Caroline has suggested it.

If selling to a dealer suits you, we present the car to dealers and collect their offers. You decide whether to accept any offer. No dealer receives your contact details until you have chosen an offer.

Channels marked “coming soon”, such as WhatsApp and Messenger, are not yet available. For questions, see the contact page.

3. Free for you as a seller

The service is free for private individuals selling a car. You never pay anything to Carneo — whichever path you choose, and even if you do not sell at all. Your mobile operator may charge for the text messages you send under your normal plan.

Carneo is paid by the dealer when a deal is completed. Nothing is deducted from your share of the sale price. Our advice should be based on what suits you, even when Carneo earns nothing from it.

4. Your commitments

When using the service you agree to:

• provide truthful and accurate information,
• only describe vehicles you own or are entitled to sell,
• not send sensitive personal data (for example about health or religion) or other people's personal data to Carneo,
• not use the service in a way that violates the law or harms the service.

5. No commitment

Contacting Carneo does not commit you to selling your car — through Carneo or in any other way. You can stop at any time before you have accepted an offer, without giving a reason and at no cost.

To stop, tell us in the text message thread and we will close your case.

6. Intellectual property

The website content, the Carneo brand, and the design of the service belong to Carneo Labs AB. You may not copy or commercially use the content without our written approval.

7. Limitation of liability

Carneo's guidance is information and support for your decision — not a guaranteed valuation, a price promise, or financial advice. We promise no matches, offers, or timelines.

Carneo's liability is limited to the extent permitted by mandatory law. Your rights under consumer protection law are never affected by these terms.

8. Personal data

How we process personal data is described in our privacy policy and our cookie policy.

9. Changes to these terms

We may update the terms as the service evolves. The date at the top shows when they were last changed. Material changes are announced clearly on the site.

10. Governing law and disputes

Swedish law applies to these terms. As a consumer you can turn to the Swedish National Board for Consumer Disputes (ARN), www.arn.se. The European Commission's Consumer Redress portal provides information about consumer dispute resolution bodies elsewhere in the EU. Disputes may also be brought before Swedish courts.

11. Contact

Questions about the terms? Email support@carneo.se.